Shipping policy
Last updated: November 11, 2026
Thank you for shopping with ElectroPulse. This Shipping Policy explains how and when we ship your order. If you have any questions, email us at paddie@iphixsolutions.shop.
Where we ship
We currently ship to addresses within the United States. If you need delivery to a P.O. box, APO/FPO/DPO address or a U.S. territory, please contact us before ordering so we can confirm whether we can deliver there.
Shipping cost
Standard shipping is free on all orders. Any applicable sales tax is calculated and shown at checkout before you pay. Orders shipped from a warehouse within the United States will not incur import duties or customs fees on delivery. Orders shipped directly from China may be subject to import duties or customs fees.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed after 2:00 p.m. Eastern Time, or on weekends or holidays, begin processing on the next business day.
Delivery time
Delivery time depends on where your item ships from. The delivery time for each product is clearly stated on the product page before you place your order.
- Items shipped from our U.S. warehouse: standard delivery takes 1–3 business days once shipped.
- Items shipped directly from our supplier: delivery takes 4–9 business days once shipped.
These are estimates; carrier delays, severe weather and peak shopping periods (such as Black Friday, Cyber Monday and the December holidays) can occasionally add time. If your order contains items from both, they will arrive in separate packages. If you need an item by a specific date, please order early or contact us first.
Order tracking
When your order ships, we email you a confirmation with a tracking number. Tracking can take up to 48 hours to show updates. If your order contains several items, they may ship from different warehouses and arrive in separate packages, each with its own tracking number.
Shipping delays
If we are unable to ship your order within the processing time stated above, we will notify you by email with a revised shipping date and give you the option to cancel your order for a full, prompt refund. If you do not respond, and the delay is longer than 30 days, we will cancel the order and refund you in full.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot an error, email us right away; we can usually update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout, but we will do our best to help recover the package.
Lost, stolen or late packages
If your tracking shows your package as delivered but you cannot find it, please check around your property and with neighbors, then contact us within 7 days of the delivery date. If a package is lost in transit or has not arrived within 10 business days of shipping (15 business days for items shipped directly from our supplier), contact us and we will work with the carrier and, where the package cannot be found, send a replacement or issue a full refund.
Damaged or wrong items
If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you. See our Refund Policy for details.
Contact
Questions about shipping? Email paddie@iphixsolutions.shop and we will reply within 24 hours on business days.