Refund policy

Last updated: November 10, 2026

We want you to love what you buy from ElectroPulse. If something isn't right, this policy explains how returns and refunds work. Nothing in this policy limits any rights you have under applicable consumer protection law.

30-day returns

You may request a return within 30 days of the date your order was delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and parts. Please keep your proof of purchase (order number or order confirmation email).

How to start a return

  1. Email paddie@iphixsolutions.shop with your order number, the item you want to return and the reason. We will reply within 24 hours on business days to confirm your return.
  2. Pack the item securely in its original packaging and write your order number clearly on the outside of the parcel or on a note inside.
  3. Ship it to our returns address below using a trackable shipping method, and email us the tracking number.

Returns address

ElectroPulse (c/o Adewunmi Yussuff)
4060 N. Dupont Hwy.
STE 2 # ZA0333
New Castle, DE 19720
United States

Please do not send items back to the address on the package you received. Our products ship from fulfillment warehouses, and returns sent anywhere other than the returns address above may not be received or refunded.

Return shipping costs

  • Change of mind: you are responsible for the cost of return shipping. Because standard shipping on your order was free, no original shipping charge is deducted from your refund.
  • Damaged, defective or wrong items: we cover the full cost. Contact us within 7 days of delivery with your order number and a photo. We may send a replacement or refund you without needing the item back.

We do not charge restocking fees.

Items that can't be returned

  • Items that have been used, damaged after delivery, or are missing parts or packaging (unless the item arrived that way).
  • For hygiene reasons, personal-care items (for example, massagers or items that touch the skin or hair) that have been opened and used, unless they are defective.
  • Items clearly marked as "final sale" at the time of purchase.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a further 5–10 business days for the refund to appear on your statement.

If you haven't received your refund after that time, please check with your bank or PayPal first, then email us and we will help.

Exchanges

The fastest way to get a different color or model is to return the original item for a refund and place a new order.

Order cancellations

You can cancel your order for a full refund if it has not yet shipped. Email us as soon as possible; orders usually ship within 1–3 business days. Once an order has shipped, it can be returned under this policy instead.

Payment disputes

If there is a problem with your order, please contact us before opening a dispute or chargeback with your bank or PayPal. We can usually resolve issues faster directly.

Contact

Questions about returns or refunds? Email paddie@iphixsolutions.shop.